I begin six weeks leave of absence today from SJCPL! Wowza!
I am hitting the road for ten days in Traverse City this afternoon...for some much needed unpluggedness and some prep time for a very busy stint in June: Reinventing Libraries workshop, workshops with the Purdue Library (blogs), the Darien, Connecticut Public Library (blogs & IM), the start of the summer session at UNT and ALA!
I'll be blogging after the Memoiall Day weekend!
Enjoy the Weekend! Unplug!
Best to you all
Please add The Feel Librarian to your subscriptions... she never ceases to amaze me by writing about the profession in her own unique way. It's all about people folks! (Sometimes techno-anything gets in the way of remembering we meet a lot of PEOPLE across these desks...FGL reminds me of that!)
Check it out:
Glenn peterson pointed me to this site to check out his full PPT from IOLUG. What strikes me is this is an excellent example of presence and transparency!
The page reads in part: "Welcome to Hennepin County Library's extranet. Here we offer a sampling of resources from our staff intranet and public web site to the broader library community. We welcome your comments and suggestions."
How wonderful is it to share stuff on the system level with other libraries and librarians! Not only does this promote staff achievement but it promotes the library as an active member in the online LIS community! It also shows Hennpin's users what the library does with staff time and resources!
To the folks at HCPL - I say "Well Done!"
Wrap Up by Eric Lease Morgan: http://dewey.library.nd.edu/morgan/travel/iolug-2005/
Glenn Peterson's PPT: http://www.hclib.org/extranet/IOLUG2005/IOLUG.pps
Includes built in Skype capability and more! Sadly, no version yet for my Mac! :-(
(my voice is speeded up just an notch... it's not that high!)
Via Alice at the Scan Blog: http://scanblog.blogspot.com/2005/05/economic-value-of-libraries.html
For librarians who plan, ponder or just want to get a grip on the big picture, Stephen Abram writes about the value of libraries - Read this Now!
I enjoy Michael Porter's (aka Libraryman) blog and his view on the world of libraries. He works at OCLC now and he's busy, after many months of teaching tech on cruiseships and working as a Gates Trainer! His posts are pretty darn cool, grab his feed!
Michael gets it and gets it well. On Mission Statements:
A librarian's professional mission statement would be pretty darn impressive. Sure, Google says they want to "do no evil" but we library professionals are really striving hard to "do only good" while swimming in an increasingly Googlefied information world. Because of this, my professional mission statement is in what seems to be a permanent state of flux. I like it like this, even though I get dizzy on occasion. Like many of the fine folks reading this, most of the flux in mission is due to technological changes and the speculations that can be extrapolated from reading a great deal and talking with smart library and technology professionals.
I have written about blogger's missions... but the idea of a personal mission statement for me as a libraraian intrigues me. What are my values? Goals? I think though, we can have some core values that never change: maybe one goal for me is to serve library users the best way I can. Because I don't do as much public service I have to find other ways, such as training staff to blog, use new technological tools and showing them what is within their reach as librarians.
MP notes he discusses stuff with colleagues. OH yeah! You know, dear readers, that I am all about the rubbing of elbows and exchanging knowledge and experience. Just a couple of days ago, my cell rang and it was MP to shoot the breeze for a sec about some cool development in libraryland. Nice.
Look into MP's crystal ball:
My readings and watching and discussions and thoughts tell me libraries will be drastically different than what they are now. My gut tells me a lot of folks reading this won't have a job in libraries in 20 years if we aren't very, very careful, active, thoughtful, creative and hard working. What will libraries do and be in 20 years? They will be all about technology (however small and portable), resource sharing, partnerships, training, and acting as physical spaces to play, learn, share and develop community. Yep, those are all words in my professional mission statement. I hope they are in yours too.
So, shall we ponder our mission statements? Is this like Planning for Results for Librarians? What goals and objectibves do you have?
Good food for thought:
Wow! Via Stephen:
Bill Drew has posted a chapter on IM in Libraries:
On the way back from Indy Friday, I finished up the David Allen book David King suggested. It was incredible! Then I switched the iPod over to The Future of Music : Manifesto for the Digital Music Revolution by Dave Kusek, Gerd Leonhard. I only made it through the first hour or so but let me recommend this title to all librarians who want a glimpse of what the future of music and content dlelivery might be! The more I think about it, the more I discuss it with my colleague Joe Sipocz (who gets stuff like this) and the more I read articles like this one about Yahoo! Music: http://playlistmag.com/weblogs/todayatplaylist/2005/05/yahoodamn/index.php? -- and how music services might meet folks' needs.
Then, I discover this: http://www.stretta.com/~matthew/resources/music_server/. A music server for the whole house, most cool! To take it further, then, Kusek and Leonard propose by 2015 a huge jukebox of all music..available anytime and virtually anywhere as an inexpensive monthly subscription... music flows to ear phones, receivers, everywhere...like water!
In their vision of 2015, Music streams to you via wifi wherever you are... your "TasteMate" remembers your favorites and keeps those songs in rotation in your personal playlists...news and entertainment are available as well...and the music companies have a model of business that is fair and profitable!
Where do libraries fall in this mix of the ubiquitous jukebox connected to subscribers? For one thing, the CD collections will slowly fade away like VHS is now. I wonder if the next step will be vendors of digital content offering a subscription to libraries -- like many vendors do now. In this vague "Music like Water" future, will the public library pay yearly for streams or downloads of stuff to their patrons devices and home media servers? I want to see this future!
WOWZA! I need to contnue listening. Please let me knowhat you think if you have read the book!
More about Yahoo! Music here: http://playlistmag.com/features/2005/05/yahoomusicunlimit/index.php
(*paraphrase of a Moby lyric..)
Apple CEO Steve Jobs told the assembled crowd at "D3: All Things Digital," that Apple would add Podcasting support to its next version of iTunes (4.9), which is due within 60 days. Apple will also be launching a service that will allow users to upload Podcast content -- Apple will then choose which content it will make available through iTunes, people at the event told MacCentral. Jobs also indicated that Apple had 70 percent market share for downloaded music.
Interesting reading about Minneapolis and their ad campaign. I do like the Batgirl version!
Jessamyn is quoted as well!
At IOLUG, Glenn peterson was the keynoter. He spoke about hos Hennepin Co. PL updated, improved and planned their web presence. Some of his cool points:
The Web Team had lots of support from library administration - realizing it is a very important service to users!
HCPL has 5.3 million visitis to Web site per year!
"E-mail This" is an option on Computer class pages so folks can send a reminder to themselves
RSS feeds are everywhere!!!
Teen Pages with user book reviews, etc gives teens a sense of ownership with the web site. Encourgae interaction/dialog. HOT!
The catalog is the number one thing people use when they come to the site
"Search the Catalog" became "Find a Good Book" in their listing. This intrigues me!
Here's a blurry (sorry) shot of his slide comparing the most visited Web pages of the site in 2003 and 2005, after incorporating more synergy with the catalog. Note that periodical list dropped off because it was incorporated into other areas of the site! I hope Glenn puts up his full presentation!
"I write this critique of personal blogging as dean of a school where academic freedom and freedom of speech are constitutive of what we are and what we do. " he says but nowhere in the original piece did he say "personal." I get that personal blogs are MUCH different than the blogs found in the Biblioblogosphere, to use Karen's most cool word, but don't dismiss the whole lot of serious bloggers trrying to make a difference.
Via the Social Software Blog:
This makes me think Apple may tweak the iPod and allow Videocasts to be played anywhere as well as the PSP... Is a library videocast of news, speakers, materials, tours coming our way soon? And maybe VidLits too!
I LOVE this stuff!
Margaret Lincoln, who I know as Gigi, is doing incredible stuff with Holocaust education. I'm glad to be in the cohort with her!
My talk Friday afternoon was about marketing library services via the web -- creating effective PRESENCE -- so here are ten methods to enhance your library's place in the community: online and in person. These are steps you can take to reach your users - wherever they are - using some new technologies as tools for new services.
#1 Design for Your Users
#2 IM with Users and Ponder JYBE
#3: Blog your Stuff
#4: Podcast Rich Content
#5: Utilize RSS
#6: Ponder a wiki
#7: Utilize Image Sites
#8: Offer a Toolbar
#9: Local Flavor Rules
#10: Be Discoverable
Put your cool stuff in the catalog
Rethink the Library Web Cam
Ponder video chat reference (it's on the way)
Stay up to date with new formats, delivery of content and future trends
IOLUG's Spring Meeting was held here:
South Bend, IN - It was standing room only in the St. Joseph County Public Library Training Room for a library staff day breakout presentation by Aaron Schmidt entitled 20 Gadgets in 20 Minutes as the room filled with over 40 folks eager to find out about hot new gadgets and implications for library use. Flickr! XBox360! Index cards! All were covered. The presentation was attended by staff from all areas of the library and FIVE ADMINSTRATORS! Just got to say: Hot X 3!
Today SJCPL is closed and we are meeting all together for activities, speakers and some fun! Aaron is on his way to do an afternoon breakout on gadgets for the staff!
More in a bit...
This is going on my "Driving to the Lake" audio list!
Here's a bit from NPR from fellow blogger and IUSB professor Ken Smith:
"Over time a virtual community is born there on the web..."
"Librarians are using blogs to keep up to date on technology..."
Good stuff... how did I miss this? When did it go up?
ISSUE 1: Storage
ISSUE 2: Blogs, Libraries and Citizen Journalists
ISSUE 3: E-Books
ISSUE 4: OPACs, FRBR, and interface design
ISSUE 5: WiFi
ISSUE 6: Broadband and VoIP
ISSUE 7: Google Print, Scholar, and MetaSearching
ISSUE 8: Folksonomies
ISSUE 9: Digital Rights Management
My library train ing colleague Rob Coers has been "on the road." This, my friends, is a sweet training gig! He's covered weblogs, RSS, databases and more!
This my friends is a sweet training gig! He's covered weblogs, RSS, databases and more!
Here's what Babelfish had to say about the picture above: "Lianne Leonaora thank me on behalf of the group for my commitment, patience and the terribly instructive days. And that did them in very nice, kind bewoordingen. And that once more I got underline gifts still two of them. As jazzliefhebber and gitarist I will enjoy fixed the CD Evolushon of Randal Corsen, winner of the Edison jazz Award 2004th and my throat what rests to give a small pocket with medicinal kruiden from the kruidentuin of Dinah Veeris. Very nicely considered!"
I get the gist!
http://www.robcoers.nl/blog/ (in Dutch!)
From the new Information Today (May 2005), a piece called "In the Beginning, there was Content" that features some cool folks discussing presence and the Web -- as well as adapting to the rapid pace of change in our professional lives.
Roy Tennant discusses content, creation and change:
"In this world of ubiquitous and fluid content creation and distribution opportunities, only the flexible will survive. Those who can effectively use new modes of communication will be the primary creators of content...and librarians who can make sense of it all on behalf of their clientele will remain treasured assets to society. In such a world, those who thrive on change are king."
Roy, you rock my world. Librarians need to be riding the crest of this wave: the blogging wave, the social software wave, the web catalog innovations wave. It's time.
3 Public Library Websites that ROCK my World
For the INCOLSA workshops I'm presenting with Sharon and Dan Wiseman, I've been looking at some of the best user-centered, community-centric, forward thinking PL web sites there are. If you asked me to name a couple today, out of many many excellent sites, I might mention:
And guess what? At NE-ASIST, three speakers: Megan Fox, Jenny Levine and I, all mentioned these libraries in our presentations as on the cutting edge of what PLs can do with web presence without consulting with each other. That says a lot! Take a look...
Friday I'm talking about Presence at the Indiana Online User's group in Indy. Coolest thing is Glenn Peterson will be there keynoting about the totally cool Hennepin CO PL site!!
While we are pondering presence, I think it's important for librarians to be seen out and about in the thriving virtual communities we know and love. For example, librarian's desks at flickr:
Flickr friends...feel free to tag away!
I spoke today at a meeting of the Northern Indiana Library Computer Consortium. It was picked up via video to Columbia City, IN and Indianapolis as well. Here's the bibliography:
Here's the big library in TC courtesy of Jeff, my library chum up there:
It makes me feel I'm on the right track when I see the cool presentations Jessamyn gives about technology and libraries:
I said in an IM Tuesday to her "We sing a lot of the same tune..." Check out the "Robots" presentation.
Northern Indiana Computer Consortium for Libraries, Monday May 16, 2005. Four video locations around northern Indiana - "Optimizing Technology in Libraries."
Thanks David! Good stuff... (I'm getting caught up after being on the road...)
Dan is talking about levels of change and prerequisites for sustained change in libraries:
"If you are just looking at what is happening at the top of the organization, you may be missing what's happening on the people level. Without a clear vision, mission and leadership strategy, your library may be plagued by low morale and staff resistant to change."
More in a bit... It's so nice to be back here...
The Portable Media Expo looks intriguing AND it's in Ontario, California - where my good buddy MP works! Two good reasons to head out there...
Brian from Jybe reports:
I wanted to point you the University of Northern Illinois and this link - http://www.niulib.niu.edu/ask-books.cfm. They are using JYBE for VR at their library via IE - went live this week. Basically, if you want help, you install JYBE and then click the link to join a session - that link will automatically connect them with a librarian.
Wowza.. take a look...
Finally! I met some fellows who were able to test Tiger's new multiple person video chat feature. Meikel (Michael) is in Germany and Dino is in London! Note that the video is not as crisp as one to one chats and the reflections of participants on the smooth surface of the virtual conference table.
We will test again and hope to soon use an application such as this for virtual meetings with my LIS colleagues from all over the world! (So everyone buy a Mac!)
Jenny and I plugged into our respective music devices and the sun dipped below the clouds.
Start making travel plans! California in October!
Here's the blurb for an ALL DAY TRACK at Internet Librarian in Monterey, CA in October. For more info: http://www.infotoday.com/il2005/default.shtml
(Note: this line up could change!)
Top Tech Trends for Public Libraries (PLs)
This track explores what top technology trends some public librarians are using to reach their user and explores how medium and small PLs can successfully implement some of those new technologies. With an eye toward cost, staffing and the ROI, these sessions offer useful tips, take-home examples, and loads of practical experience. Michael Stephens, Moderator, SJCPL, & Tame the Web.
10.15-11 Web Trends & Innovations
Glenn Peterson, Hennepin Co. PL
Sarah Houghton, Marin Co. PL
David King, Kansas City PL
A lively opening to our day! Meet the experts for a discussion of the state of public library Web sites, including what smaller public library Web sites are focusing on in terms of content, tips for effective Web presence and maintenance, bold design and new technology, and what cutting-edge public library Web sites are doing and plan to do in the next year, including integrated subject guides and a team approach.
Ken Weil & Joe Latini, South Huntington PL, Long Island, NY
Meet librarians who have implemented a successful audio books program in their libraries detailing many valuable lessons about choosing the right vendor, configuring the Web site, promoting, and eventually surveying users. And don’t miss the librarians from the first public library to circulate iPod Shuffles!
12:00 p.m. – 1:15 p.m.
People and Technology
David King, Kansas City PL
Michael Stephens, SJCPL
How do we manage technology, people, and ourselves in the public library environment where change is constant. King discusses how to hire and keep tech-savvy staff and Stephens presents ways promote staff buy-in when planning and implementing technology.
Social Software & Sites for PLs
Jenny Levine, The Shifted Librarian
Jessamyn West, www.librarian.net
Learn what public libraries can do with social software and sites. Images! Bookmarks! Tags! Presented by two notable blogging librarians, this session offers tips and tricks to use in your library for marketing, outreach, and presence!
Aaron Schmidt, Thomas Ford Memorial Library
Bernadine Goldman, Los Alamos County Public Library
Schmidt outlines the best practices for configuring the public computer. From reasons not to “dumb them down” to spyware solutions, these hints and tips offer useful insights for participants’ public libraries! Goldman outlines how to take control of public library computing stations with step-by-step instructions and tips for planning.
Future Tech Trends for PLs
Sarah Houghton, Marin Co PL
Joe Latini, SHPL & Ken Weil, SHPL
Jenny Levine, The Shifted Librarian
Aaron Schmidt, TFML
Winnie, an Indiana Librarian, writes in an e-mail about setting up a blog at her library:
It's so easy and a great way to get library news and information out.
(Note NCHCPL also IMs....)
Check out Will Richardson's post:
Good stuff and it inspires me. He concludes:
I'm going to bet that most bloggers who stick with it do so because they are fearless learners. We want to know more, push our thinking, exchange ideas. We have found teachers that inspire us and move us with their own intelligence or creativity or sense of possibility, and they teach us daily.
As I do with many of Will's incredible posts, I substitute the word librarian for teacher. Have you found a librarian to learn from? A librarian blogger? A mentor in library school or in your library? Are we still learning to learn? Are our organizations still learning? I think some folks in libraryland may not be...and that scares me.
LiB has posted her Tech Training Competencies! And I am a happy guy!
I did a similar thing a few years ago for SJCPL but this stuff is incredible, current and useful. Read it! Do you have these skills? (SKILLZ) Does your staff?
This set of competencies is intended to serve as a base model for technology
competencies among California library workers. California's libraries are
incredibly diverse; there are many different types and sizes of libraries,
different staffing, and different technology. The purpose of these
competencies is not to be the guidepost by which all libraries measure
technology skills, but rather to serve as a starting point for libraries to use in
assessing their staff's technology proficiencies, and to assist libraries in
building their own sets of tailored competencies to fit with their unique staff
This INCREDIBLE handout was created by SJCPL's own Kathryn Slott - who ROCKS! This one is for FIRE, a MAC OS X IM app, but you could adapt it for almost any IM client.
Note the incredible attention to the Reference Interview!
Here's the slide verison:
Here's the Handout version:
Sherri reports on her survey. It's fascinating!
3) Have you ever used the UNLV Libraries Chat Reference Service?
And now for the interesting stuff . . . a mere 11.3% (c=21) of respondents reported that they have used the UNLV Libraries chat reference service in the past. That leaves a whopping 88.7% (c=165) of IMers who responded out in the (virtual) cold.
Talk about ROI! That is not a very good one at all. Some folks, likje me, might even say "CUT THE CORD!" with such low numbers. Is it promotion? Bad software? General disinterest?
Library administrators take note: this is not an effective use of resources!
4) If the service were offered, would you use Instant Messaging to ask a librarian for research help?
Next, the topsey turvy effect: 87.5% (c=161) responded that if offered, they *would* use instant messaging to get help from the library, while 12.5% (c=23) indicated that they would not. Almost exactly the same percentage who indicated that they haven't used the existing chat reference service said they would use IM.
Wowza. This speaks volumes. Meet your students where they are!
Read her post. It's HOT stuff!
I'm going forward with the IM effort, and expect to roll out by the end of the month. Next up: implementation, staff training, and creation of website documentation to alert users of the change in service.
Sherri - What a great post. Keep us informed!
Joe does a great post at the flifeline about VHS, alerting our users about changes to the formats we offer...
Twelve Steps to Optimize Technology in Your Library
How do we implement, sustain and report on new technologies in libraries?
How do these new social tools help us? How do they fit into the library landscape?
First, any technology planning must be grounded in the meeting the Mission of the Library. Ask yourself: Is using this hot new technology part of a bigger mission & vision? Does it fulfill a goal or objective? Is it the best solution? If so, go forth and plan, implement, review, evaluate and move on to the next innovation.
What follows, then, are twelve steps to optimizing technology in the library setting. I have been giving versions of this presentation since last fall in London and these tips resonate deeply with me.
#1: Control your Technolust
I love sexy technology. Give me an iPod, wifi finder, Treo, Airport express and a slick Powerbook and I'm a happy camper. But wanting tech for your library because it's so cool could lead to disaster. Ask: How does it fit into the plan or mission? If it fits, implement!
Understand Techno-Divorce as well. Can we let go of dead technology or a failing service. We must if we are user-centered! Sometimes it's hgard for librarians to say "we failed" - when really we should say "We tried it and it didn't meet our standards of success" and cut the cord!
#2: Plan for your Users
I've sang this song before! So hgere's what Ken Weil had to say about serving his users at South Huntington PL:
"We want to provide another way for people to take out audio books that would be more convenient and in a timely fashion. And reduce costs." Library Director Ken WeilSouth Huntington PL, NY - "the Shuffle Library"
#3: Do Your Research
Don't come to the planning meeting with just an opinion and a vague idea of the discussion: do your research! Try evidence-based decision making, which is collecting data, reserach, articles, proof if you will, which allows us to make better decisions and make better plans.
Resources abound: blogs, journals, talk to other librarians and ponder a field trip to a nearby library that has the service or technology you may be looking at.
#4: Focus on the ROI
What does the initiative ACTUALLY cost? Add together the cost of hardware, software and these "hidden" costs: training, staff time and promotion. Try some simple formulas adding costs, staff time costs, etc to see what a new service may truly cost.
#5: Manage projects well
Learn to have effective meetings try "Death by Meeting" Patrick M. Lencioni and try thses tips:
Establish a point person who's responsible - on The Apprentice, this is the Project Manager, and yes all eyes turn to this person if things go awry.
Keep in mind these key components of any library technology initiative:
These all need to be in place or your project may fail! What if just one fell through the cracks? Could IM reference survive if no one knew the service was available? Or if staff never logged in, would the service succeed?
Look for High Impact Projects:
Finish what you start
Plan for evaluation
Low Cost/High Impact
Add blogs externally and internally
Offer an IM reference service
Train your staff! (the return is priceless!)
#6: Use the proper tools
A Planner's Resource List:
Wired for the Future, Mayo & Nelson
New Planning for Results: A Streamlined Approach, Nelson (PLA)
OCLC Pattern Recognition
Get these folks together: Admin + IT + Librarians + Front Liners
All stakeholders must be involved
Use IM to communicate internally
Build a wiki for that BIG project
#8: Create Staff Buy-In
A few tips to generate staff buy-in:
Give them numbers, show them some stats about the project
Be transparent with the details as much as you can
Report & debrief the project via a blog or wiki
Offer training for staff first!
#9: Train Your Staff
Deliver training in person, online, off-site
Make it part of their development
Make it part of the culture
A well-trained staff can carry your message to your users
#10: Be Discoverable
Stephen Abram, from The Google Opportunity, LJ:
"Push content out: Use alerting services, blogs, and RSS feeds and aggregators. These tools are cheap and easy. Let's get more one-on-one with these services and delight our users as individuals and not just as market segments. While we're at it, make sure they know that it comes from their library."
Help your users find your stuff
Check your search rankings
Offer access via handhelds
Use RSS to offer feeds of content
Get out into the community
Place your content, resources and IM info on other local sites!
I also believe you need to get your staff into RSS. If they get it, it will help in educating the public. Then incorporate RSS into your public technology calsses, right?
Selling RSS to your Staff/Users:
Teach them about it
Promote your feeds
Use them yourself!
Be ready... it's going to be big
#11: Establish Your Presence
You are discoverable
You go where your users are
You utilize IM externally & internally
You share with flickr and other tools
Your Message is clear
The staff "gets it"
Some notes about Presence:
Feeds of new materials
Feeds of programming
Feeds from your library blogs
Presence: Web Site
Localized & User-centered
Have a marketing plan
Brand your services
Use blogs for various services
Aggregate content via RSS
Teach your staff and your patrons how it all works
Give users a downloadable toolbar
Presence: Ponder JYBE
Web plug in co-browsing
Choose what fits for you
Presence is not just for your library but you as a librarian too!
#12: Embrace Change & Learn
"We've always done it this way..." Maybe it's time to reconsider that.
"Never stop learning..." Oh yeah!
"Challenge yourself..." Indeed! Look for ways to expand your comfort level with technology: programming, setting up a blog or a wiki, creating a toolbar, learning to IM, etc.
Get away from the computer.
I'm sitting here with tears welling folks....
This is such a powerful thing.... poor Mickety had aggression issues. My heart goes out to Cogdog.
What a sweet dog my Jake is...he's 11 now.
I am so lovin this! Cool blogs that have appeared since the NEASIST program:
Check em out...
Megan just started. I am connected on the podium (as is Jenny) - IM me, e-mail me, send me an SMS....
This is most cool.