This INCREDIBLE handout was created by SJCPL's own Kathryn Slott - who ROCKS! This one is for FIRE, a MAC OS X IM app, but you could adapt it for almost any IM client.
Note the incredible attention to the Reference Interview!
http://www.tametheweb.com/presentations/Fire_training.pdf
Posted by Michael at May 6, 2005 04:14 PM | TrackBack