April 19, 2005

"Defusing the Angry Patron" Presentation

Wow! The Library supporter posts some learning objectives, a reference to a cool Neal Schuman title, AND a PPT of a presentation up called "Defusing the Angry Patron" on the blog today. I have been reading this blog all week and had it in my "to be blogged" folder. There's some good stuff here.

Talk about "ready to go content!" Thanks Library Supporter!

Posted by Michael at April 19, 2005 03:38 PM | TrackBack
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