April 19, 2005

Comment About the Reference Interview & IM

Christina writes about the IM Training Module:

Good stuff-- however, I don't see where you reinforce good reference interview behaviors. I've seen staff who are very good at conducting f2f reference completely forget everything when they start VR, and I would expect the same from IM. Even in the transcripts I've seen from libraries doing IM reference I haven't seen probing and follow up questions as much as I would like. You can still be informal and "cool" and make sure you have the right question.
How do you know that you're above the 55%?

Very true! The Reference Interview is incredibly important no matter what medium you do your reference work in. I taught a series of workshops in 2003 called "The Reference Interview in the 21st Century" and the Handout version of the PPT slides are here.

I need to look at this -- it's been a few months. Maybe we need another component for this Module on Reference interviewing. (striking isn't it, how this training has GROWN since this discussion began...)

Posted by Michael at April 19, 2005 03:11 PM | TrackBack
Post a comment

Remember personal info?