January 21, 2005

Is Virtual Reference User Centered?

Aaron, who also made this Winter's NetConnect with a most cool TOP TEN, posts a most thoughtful bit about his thoughts on the state of VR in libraries.


Virtual Reference is not user-centric, he writes. Expecting people to enter into and operate in a little world that vendors have created is a bit naive. VR systems clearly were built with librarian in mind. The benefits awarded librarians vs. patrons illustrates this.

Yes. I agree. Who were we planning for when so many libraries jumped on to the RMS Virtual Reference as it sailed toward greatness only to encounter a few icebergs -- software glitches, low statistics and not a lot of interest from staff or patrons.

Read Aaron. And hey -- Aaron and I will be leading a half day Technology Planning Workshop at the 20th Annual Computers in Libraries 2005 Conference in good ole Washington DC in March. Come join us!

Posted by Michael at January 21, 2005 04:04 PM | TrackBack
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