September 16, 2004

Planning for a New Tech-based Service -- Try these

Library consultant Richard Dougherty detailed the five requirements of offering digital reference in the May 2002 issue of American Libraries. They include:

Creating policy
Acquiring the Technology
Staffing
Training staff
Promotion

These five gems could be used as a guide for any technology planning in a library setting. You can't do one part and not do the other or you are setting up your new initiative or service to fail. No policies for that new service? An untrained, unfamiliar staff? No promotion? Forget about it!

(I know I posted before but it needs to be repeated!)

Posted by Michael at September 16, 2004 11:53 AM
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