Library consultant Richard Dougherty detailed the 5 requirements of offering digital reference in the May 2002 issue of American Libraries. They include:
• Acquiring the Technology
• Training staff
• Creating policy
These five gems could be applied to any technology planning in a library setting. You can't do one part and not do the other or you are setting your service up to fail. An untrained staff? No promotion? Forget about it!
Posted by Michael at April 29, 2004 03:36 PM