March 22, 2004

Organizations & Tech Training

Sharing the slot with Bob and I was Angela Ballard, Information Technology Training Librarian at NCSU.

Her talk was titled "Ahead of the Curve: Insuring Success of a Technology Training Program for Library Staff" and it really hit home some very important points.

To insure a successful Technology/IT Training program:

The library must take responsibility and devote time and resources
The library must provide a training reesponse to every library-wide technology implementation
The library must provide tools for on the job tech training
The library must distribute training responsibilities.

They do about 50 classes a year at NCSU.

AND adminstrators must do this:

Believe in organizational impact of a programmatic approach to training
Budget for technology training
Support continuing education for trainer(s)
Understand the nature of training work
Project-oriented approach to technology implementation
(From her PowerPoint at http://www.infotoday.com/cil2004/presentations/Ballard.pps)

Right ON! I may be preaching to the choir here but there can never be enough PLANNING for tech implementation in the library - especially where some training should occur. From rolling out new Zip drives at all locations on public stations (OMG, what is that thing??) to launching a new OS upgrade system-wide, it behooves those of us in project managemnt to make sure staff are informed. It's simple communication!

Thanks Angela! It was great to present with you.

Posted by Michael at March 22, 2004 04:21 PM
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