Tame The Web

Libraries, Technology and People


Thursday
August, 28th

Video Games on Tour @ the Library

!, originally uploaded by capemaycountylibrary.

Justin Hoenke writes:

I’m the teen librarian at the Cape May County Library here in Cape May Court House, NJ.

I put together a “video games on tour at the library” event at our library that’s going on this week and so far it’s been really successful. We’ve had people of all ages coming out to test games at the library…it has been great!

Here are some photos!
http://www.flickr.com/photos/capemaycountylibrary/


Thursday
August, 28th

Library Fail

Chris Harris writes:

http://schoolof.info/infomancy/?p=530

Imagine our surprise, however, when we entered the manga library to be welcomed with this sign that fails on so many levels.Leaving aside the quite horrific fail, we still have to deal with the unfortunate fact that this sign maker’s perception of libraries is that they are mainly quiet. What made this more sad was that the day before I had been one floor up in the same hotel talking about the fact that libraries are not just about being quiet anymore. That we have learned to change and meet user expectations; that we have adopted gaming and the idea of having a YA friendly social space. And then there was the sign.

Couldn’t it have just said “Quiet Atmosphere” or “Respect the Readers” or “Be Noisy Elsewhere” or (since this is Gen Con) “Stealth Check Required: Roll a 21 on 1d20 to be allowed to make noise.” Go forth and destroy dated stereotypes!


Thursday
August, 28th

skyping wit a cool Prof



skyping wit a cool Prof, originally uploaded by [ iblee ].

Pondering IM/Skype office hours myself….


Thursday
August, 28th

Mini Anime Con @ MTI August 2008



, originally uploaded by teens_libraryloft.

Via the LibraryLoft at PLCMC.


Thursday
August, 28th

Cell Phone Sign



Cell Phone Sign, originally uploaded by Russ and Lori.


Wednesday
August, 27th

Abram on Experience

So, what are the experiences we create in libraries and our communities? We know that the top reasons people use libraries are for community, learning, interaction, discovery and entertainment. All of these words describe a form of personal experience. We can find some of this in our list of top reference questions in public libraries.

  • Careers & Employment
  • Entertainment (print, audio, media)
  • Family Health and Fitness
  • Food & Drink
  • Hobbies and Genealogy
  • Home Improvements
  • Parenting
  • Personal Finance, tax & investing
  • Reading choices
  • Quick reference questions
  • Spiritual needs
  • Travel

Each of these domains represents a wealth of questions and answers that are harder to deal with than just reading a book. Indeed. this is the great power of what libraries, done well, deliver. We can deliver our responses holistically. We’re not just a cold search box on a frame of white.

I’d say it’s very much about encouraging the heart. :-)

Read the whole article here.


Wednesday
August, 27th

Customer Service on Twitter

http://abcnews.go.com/Technology/AheadoftheCurve/story?id=5388404&page=1

Frustrated, she logged on to Twitter from her BlackBerry and typed “Damn Internet down in my house. Arrrrrgh. Can’t fix until Thursday. Shoot me.”

Twitter kicked in. Wallace didn’t know that Comcast had a digital detecting unit searching the Internet diligently looking for unhappy customers who needed help. Frank Eliason heads that unit for Comcast and saw her rant. “She clearly needed help. As soon as I saw her post I started tracking her down.”

Eliason went to great lengths to find Wallace. He located her Web site, found who owned her domain name, tracked down her business partner, who then called Wallace and said Comcast was looking for her.

Wallace was astounded. “I didn’t know there was a Frank Eliason. I called him, and he explained to me what he does. He surfs the Internet looking for people complaining just like me, finds out what the problem is, and he does his best to fix it and fix it fast.” Wallace was up and running again by 5 p.m. that day.

Wow. Just Wow. Another example that suggests we should be monitoring all sorts of tools for mentions of our libraries or calls for information assistance.


Wednesday
August, 27th

Reference Areas at CML



Reference Areas at CML, originally uploaded by mstephens7.

ONE MORE from Columbus Metropolitan Library.

The other thing that knocked me out was this reference area where the library staffer and patron would stand together on the same side and look up information. The desk as “fortress” was nowhere to be seen in this area. I spoke with Jack who told me that both staff and patrons like this new set up.

NICE!


Wednesday
August, 27th

Faces of the Library Staff @ CML

AND… Columbus Metropolitan Library has a print campaign that highlights the staff on fliers, guides, etc. I wish more of it was on the Web! (and photos of the users too…did I say that already? :-) )

Here’s the set of images from the visit.


Wednesday
August, 27th

Read It: Faces of Staff @ CML

One thing I really got a kick out of at Columbus Metropolitan Library is the use of staff pictures on the front page of tthe library’s Web site. Everyday, a new image and staff pick goes up in this space. I used screenshots in my talk, and urged them to take the logical next step: recruiting library patrons to do the same.

I believe it was Helene who told me that when a book makes it to the “Read It” area on the web, the number of holds/requests jumps. Also, one staff member reported being recognized at Target as the “lady on the library page.”

Nice going CML!


Wednesday
August, 27th

Karen Schneider on Open Source in SLJ

http://www.schoollibraryjournal.com/article/CA6582321.html

Evergreen began in a similar way. In 2004, when it was obvious their legacy ILS could no longer support the needs of their 270-plus library consortium, Georgia PINES, the resource-sharing network of Georgia Public Library Service, held focus groups in which librarians were told, “Pretend it’s magic, and describe what you’d like library software to do.” (Disclosure: I work for Equinox, the support and development company for Evergreen.) Librarians then helped custom design the product to do the things existing software had not done well, whether it was reindexing large amounts of data, presenting book jackets in search results, or simply making it easy to enter a cataloging record.

It’s a theme common to OSS development: the product stays close to the user. Most of us who deal with proprietary software are very far from the people who actually write those programs. But in the OSS model, the development community works in the open, on discussion and chat lists. Not only good for us, this helps developers, too, acting as a continuous reality check on user needs.

Adding this article to course reading lists!


Wednesday
August, 27th

Realityland by David Koenig

An expose of the long history of Walt Disney World in Florida. It was both fascinating and hilarious at times. AND there were many nuggets about planning, organizations and a guest-centered focus. Here are the passages I highlighted in relation to libraries:

“Not long before opening, Operation also considered not allowing the hotels to have their own parking lots….[the managers of the project got together] to compile a list of reasons why off-site parking would fail–guest services reasons, arguments that Operations could understand.”

Sometimes, looking at the negative impact on guests (users) of a new policy might sway admin decision making.

I’ve long advocated for managers and library administration to dive in to the trenches as needed. I think directors and managers should be able to staff desks anywhere in their buildings. I was happy to read this:

“In busy periods the salaried folks would fill shifts stocking store shelves or flipping hamburgers next to hourlies. In addition to providing much-needed manpower such cross-utilization reminded everyone that they were all part of the same team. And that every role was equally valuable in creating magic for guests. Cast members would also be regularly transferred to different departments or attractions to keep things fresh.”

And finally this gem:

“Disney didn’t like messages or signs that made guests uncomfortable, such as “don’t touch” or “You break it, you buy it.” 


Wednesday
August, 27th

TTW Reading List

I read some good books this summer and will share them here as I have time. I am also using many of these for a context book assignment in LIS768 this fall.


Wednesday
August, 27th

Monniter

Via Warren’s SLJ Learning 2.0 blog:

One twitter tool I have found facinating is monitter. The page has three columns where you can enter search words you want to monitor on twitter - your library name (or your name!) perhaps. Then as it finds tweets containing those words, the column will fill up and add those tweets as results.

I went immediately, added some location data and some keywords:

Of course, I see my tweets, but also some interesting things: folks discussing the Hesburgh library, our local CBS affiliate, and some discussion about my hometown Mishawaka, Indiana. Check this one out.

Here’s the GIANT size image at Flickr.


Wednesday
August, 27th

Mad Men on Twitter

Via Linda Braun, I followed the links and found out that many of the characters on one of my favorite TV shows are on Twitter! 

File this under PR and Marketing 2.0:

http://venturebeat.com/2008/08/25/twitter-blacklists-mad-men-characters-some-of-them/

 

Update: Twitter has responded back to me on the issue. Apparently it wasn’t a spam issue, but rather a Digital Millennium Copyright Act (DMCA) takedown notice that Twitter’s support team responded to, co-founder Biz Stone tells me.

I guess AMC didn’t like others playing the roll of its Mad Men characters besides the actors who play them on TV. Expect some backlash against the network.

Update 2: Blogger Ben Kessler has a full list of the Mad Men characters on Twitter. It looks likejoan_holloway was also suspended, but several others were not caught.

Update 3: In an apparent act of defiance, a new account for Peggy_Olson has been created with an underscore in her name and a profile that reads “Also known as @PeggyOlson.” One of hertweets reads:

I worked hard. I did my job. But the boys at Twitter are just as churlish as the boys at Sterling Cooper. Such a pity that they’re so petty.

Update 4: The suspended Mad Men accounts have been restored. Apparently, Deep Focus, AMC’s web marketing group persuaded the cable channel that free promotion is a good thing, according to Silicon Alley Insider. A tough sell, I know.

This is a good illustration of the growing pains big media is moving through as social media becomes stronger. Does AMC want to be known as the channel that crushed fan-created content?


Tuesday
August, 26th

Sirsi Dynix Institute: Taming Technolust

My sincere apologies to all who attended the Institute today as we encountered technical difficulties and had to cancel the program. My Mac, OS 10.5.5, and Safari 3 just could not play nice with MS Live Meeting. I’ll post the rescheduled date as soon as we iron it out.

The slides and links will remain here.


Tuesday
August, 26th

Thanks Everyone! Aurora Public Library Staff Day

I had a great day on Friday with the good folks from Aurora! Thanks everyone!


Tuesday
August, 26th

Interview in SLA IT Bulletin

Last spring, I was interviewed for the SLA IT Division:

http://units.sla.org/division/dite/bite/2008/bITeSummer2008.pdf

One of the question was about LIS education, and I thought I’d include it here:

Question: As someone who is involved in library education, how are you helping to develop the next generation of librarians?  What do you believe the future of library education will look like?

One thing that brought me to Dominican was the emphasis on truth and service in the university’s mission and philosophy. I think it fits well with my personal philosophy of teaching. Preparing new graduates to deal with constant change, use emerging technologies to further the mission of their institutions, and meet the needs of library users while never losing sight of our foundational values and principles is very important to me as an LIS educator.

I just wrote about this at TTW as part of a meme that asked educators to share what they want for their students. I want my students at Dominican and any of librarians I talk to to realize what great opportunities there are for libraries and librarians in this ever-changing world if we pay attention to these skills:

If we learn to learn, it doesn’t matter that this week’s hot technology is Twitter and next week’s even shinier tool is something else. We can still figure it out, use our foundational knowledge to make sense of it and decide if it works in our situation. I teach blogging in many of my classes but the real skill I want my students to get is that they can master any technology/system I put in front of them or their new employers may put in front of them and make it work. Blogging is just the vehicle, like using any of the tools we cover in tech-based classes. If we look at current job descriptions right now, some employers are asking for experience with  social tools, open source software, and “emerging trends.” If I can give students a learning laboratory or sand box to try some technologies in the context of meeting a library’s mission or designing a new service (complete with planning, implementation and evaluation), then I’m preparing them for what they will encounter in practice.

If we adapt to change, we aren’t thrown every time the world shifts. That’s one of the most important things I think we could do for students in LIS education - show them that everything will change. What we’re doing in now in libraries is similar but still very different than what folks did 50 years ago. Think about the next 50 years. What’s going to happen when models like the Maricopa County “Deweyless” library or user-based tagging in the catalog really go mainstream. Should we still be teaching curriculum from the 80s? The 90s? I think not. So this  one goes double for LIS educators. I need to stay on the curve (hopefully ahead of it) to keep changing course specifics to adapt to each shift we go through.

If we scan the horizon, we’re trendspotting for the future. I am so inspired by the librarians who try new things, who look outside the field and bring things back.  If we become trendspotters, we have a good chance of creating the next big thing.  We might simply ponder, for example, what the popularity of a certain technology might do to library service.  Or what bigger trends will mean to libraries in the next 10-20 years. I watch Apple, Starbucks and Borders right now amongst many others. Couldn’t we have a genius bar in our libraries (I know the library in Delft does!)? Couldn’t we tap into marketing the “third place” the way Starbucks does so well. And isn’t there a place for the new concepts Borders will be offering: digital downloads, media creation, etc.

If we make sure to be curious about the world, it makes all of the above super easy. Ask questions. What are things going the way they are?

If my students leave my classes as curious librarians ready to figure out the next big thing and make it work in their libraries, then I am doing my job.

The future of LIS education? Great question that I often wonder about myself. We go in cycles: an ALA president or two will make it a focus for their year in office and then the next president is on to something else. A library school will make great inroads into a new area of tech (like San Jose State University’s SLIS Island in Second Life) or improved distance education. And along the way we’ll have lots of conversations about the impact of technology on education in general. What does this mean for LIS education in 10 years? Library school needs a shake-up. Let’s do a complete review of curriculum. If we’re starting to rely more on outsourcing, do we need a full semester of AACR2? We should integrate ever-evolving technology into our courses and teach the students how to manage that change

Download the PDF to check out the whole piece. Thanks SLA IT Folks! :-)


Tuesday
August, 26th

Taming Technolust: Planning in a Hyperlinked World

I am particularly enjoying this slide this morning. :-)

Here are the slides as PDF from the original keynote file.

Links for the presentation today:

Technoplans Vs Technolust at Library Journal 2004

Taming Technolust article at RUSQ: http://www.rusq.org/2008/08/18/taming-technolust/

Links:

ACRL Changing Roles

“Let Go of Control” Cell Phone Sign: http://www.flickr.com/photos/travelinlibrarian/1924719853

Brian Herzog’s Signs: http://www.flickr.com/photos/herzogbr/2437165908

The Cluetrain Manifesto: http://www.cluetrain.com

Emerging Technology Committee @ TTW

Michelle Boule on Beta

Prototyping from Brian Mathews

Transparency: The Open Door Director

Trend Map: http://www.flickr.com/photos/ross/1082392674/

Open Source Software:

Learning 2.0 & Learn & Play @CML

Be Curious


Tuesday
August, 26th

Got these back to school tools?

So, you have a new laptop?  Read up:

Adeona is the first Open Source system for tracking the location of your lost or stolen laptop that does not rely on a proprietary, central service. This means that you can install Adeona on your laptop and go — there’s no need to rely on a single third party. What’s more, Adeona addresses a critical privacy goal different from existing commercial offerings. It is privacy-preserving. This means that no one besides the owner (or an agent of the owner’s choosing) can use Adeona to track a laptop. Unlike other systems, users of Adeona can rest assured that no one can abuse the system in order to track where they use their laptop.

Then, if you’re like me, you find ways to make the Blackboard CMS less time consuming.  This should include Professors too. (It could apply generally to most course management systems).

- Top 10 Reasons Faculty Fail When Using Blackboard CMS

- The Ultimate Guide to BlackBoard: 100 Tips & Tutorials

TTW: Lee


Monday
August, 25th

FPPL Video Tutorials

Check out the video tutorials from the good folks at Franklin Park Public Library:

http://www.franklinparklibrary.org/index.php?q=tutorials


Monday
August, 25th

NELKS OSS

Nicole writes:

A few weeks ago I got to to Kansas and train the NEKLS librarians on how to use the Koha ILS. While many libraries have been migrating to Koha (or choosing to migrate soon), NEKLS is the first that I’ve seen create a website for all of their libraries (and anyone else) to learn from as they train their staff on the new system.

So, congrats to NEKLS on going live with their new Koha 3.0 ILS!!!

Keep up with the process on the NExpress website and Facebook page.


Monday
August, 25th

Twitter in the Classroom

Twitter breaks down barriers in the Classroom:

As an experiment, Parry made Twitter a class assignment and got his students to engage in microblogging as homework. He observed how Twitter became the link that connected conversations inside and out of class. “Because the students had the shared classroom experience, when something came up outside of class that reminded them of material from class time, it often got twittered,” he notes. “This served as a reinforcement/connection between the material and the ‘real world.’” He also discovered that it changed classroom dynamics in a positive way, encouraging more respectful and productive interaction between students by turning the class into a community.

I’m finishing up syllabi for the fall and I’m thinking this might be a good thing to try with my two sections of LIS768. Remember this article from the Chronicle?

Jason B. Jones, an associate professor of English at Central Connecticut State University, uses his iPhone to post a message to Twitter after every class session as “a way to jot down a little reflection about the class — how it went, things that were frustrating or worked really well — so that I can remember them later.” Students who see the messages often give him a reality check, though. “If I thought something didn’t go well, I’ve had people say, Actually we understood that fine, we were distracted by something else or we were just tired,” he says.

Blackboard plans to add a Twitter-like messaging tool to its course-management system, which is used at hundreds of colleges around the country. The company recently announced plans to acquire NTI Group, a company that sells text-message notification systems to colleges for use in emergencies. NTI’s systems don’t have all the features of Twitter, but they could be used in similar ways.

“We’re going to incorporate that technology at the classroom level,” says Michael L. Chasen, president of Blackboard. For instance, he says, “Professors could send a message to their entire class to let them know that class has been canceled this week.”

And this is useful as well:

Another idea, provided by Doug Belshaw on his teaching blog, is to use Twitter for quick questions from students about assignments, readings, and the like. The problem is that you could receive these tweets 24/7. To eliminate that possibility Belshaw suggests the following: “Unlike a direct message which can only be seen by the recipient, placing @user name directs the ‘tweet’ (Twitter update) at the intended recipient whilst allowing everyone to also see it. This facilitates virtual ‘classroom discussion.’ Anytime someone responds to you using the @ symbol, it is logged in the ‘replies’ section of your personal Twitter page” (). Belshaw extended this notion, noting that students are not limited to just the class to answer questions. He writes, “As with the personal learning network (PLN) facilitated by Twitter in the edublogosphere (usually through the TwitterFox plugin for Firefox), students can also ask questions of those they only know online” ().

Several faculty have shared their experiences with Twitter in their blogs. Karen Miller Russell () used it in her communications class, taking her lead from Kaye Sweetser’s social media class (). Both are instructors at the University of Georgia. As Russell explains, she set up a Twitter account, locked it so that only her students could follow, and then invited students to register. She asked that each student do five posts to the account over a 48-hour period. The posts could be about anything. As Russell reported, the class, far exceeding expectations to merely experiment with a new medium, actually generated a list of how Twitter could be used in advertising, public relations, and marketing: “Participate in conversations, build relationships — not the ‘hard sell’; get feedback on ideas, programs; data mining (learn about interests, trends, issues, etc.), including polling the audience; announce sales or promotions; make appointments; provide event updates and live coverage of events; and build a trusting community” ().

I would love to hear some experiences from educators who have used Twitter in their teaching.


Monday
August, 25th

CeLIBration at Georgia Tech

Brian Mathews writes:

 

  • Just to be clear, this isn’t an instructional session, it’s a celebration. It’s a “welcome to Georgia Tech” event. It’s a chance for students to have fun in the library and to meet their fellow dorm mates and peers. It shows that we don’t have to be so serious all the time– that we are approachable. We want them to see the space, live in it for a few hours, and hopefully feel less intimidated later in the semester. Plus it is a fun bonding experience for staff too.
  • I mentioned last year that we designed concurrent sessions and we streamlined that even more this go around. Our goal was to move people around every 30 minutes so that they could participant in more events.

Click through to see the images and video of this event. Heck, the video is so cool, here it is:


Monday
August, 25th

Taming Technolust Tomorrow

Tomorrow is my SirsiDynix Institute webinar:

Taming Technolust: Planning in a Hyperlinked World

Aug 26, 2008 | 11:00 a.m. to 12:00 p.m. Eastern

Michael Stephens offers ten steps for technology planning in our fast changing, ever-evolving information world.

More Info | Register Now

If you have time, please join in.